Choose a plan to diagnose your customer experience
Get clear findings and priorities from customer feedback in minutes, not weeks.
No credit card required.
Free
Free forever
5 one-time diagnosis credits included
Perfect for trying Threadline and exploring your first customer experience insights.
Up to 25 entries per diagnosis
- 5 one-time diagnosis credits
- Journey map
- Friction insights
- 7-day data retention
- No credit card required
Starter
Best for small teams validating customer experience problems.
Up to 250 entries per diagnosis
- Journey map
- Friction insights
- Lite storyboard
- Import from Google Reviews, Reddit, App Store
- PDF export
- 30-day retention
- Speed: <45 seconds
Professional
Best for growing teams that need deeper clarity every month.
Up to 500 entries per diagnosis
- Full journey map
- Stories, signals & recommendations
- Storyboard
- Trendlines & comparisons
- 60-day retention
- Speed: <30 seconds
Access to third-party paid review platforms (e.g., Trustpilot, BBB, G2, etc.) may require additional fees or customer-provided credentials.
Business
Best for agencies and teams managing multiple feedback sources.
Up to 1,000 entries per diagnosis
- Everything in Professional
- Multi-source import
- API access
- White-label diagnoses
- Priority support
- 90-day retention
- Speed: <20 seconds
Access to third-party paid review platforms (e.g., Trustpilot, BBB, G2, etc.) may require additional fees or customer-provided credentials.
Enterprise
Best for large organizations and multi-brand portfolios.
Up to 3,000 entries per diagnosis
- Dedicated throughput (<10 seconds)
- Multi-brand & competitor analysis
- SSO, audit logs & compliance
- Custom integrations (Salesforce, Zendesk, Adobe)
- Dedicated CSM
- Unlimited retention
Access to third-party paid review platforms (e.g., Trustpilot, BBB, G2, etc.) may require additional fees or customer-provided credentials.
Need a custom plan?
We can tailor a solution that better meets your specific requirements, including custom entry limits, dedicated support, and enterprise integrations.
Compare Plans
Find the perfect plan for your team's needs
| Feature | Free | Starter | Professional | Business | Enterprise |
|---|---|---|---|---|---|
| Diagnoses included | 5 lifetime | PAYG or 6/mo; 84/year | PAYG or 7/mo; 108/year | PAYG or 8/mo; 132/year | PAYG or 10/mo; 144/year |
| Entries per diagnosis | 25 | 250 | 500 | 1,000 | 3,000 |
| Journey map | • | • | • | • | • |
| Friction insights | • | • | • | • | • |
| Storyboard | – | • | • | • | • |
| Stories & key moments | – | – | • | • | • |
| Signal analysis | – | – | • | • | • |
| Trendlines | – | – | • | • | • |
| Multi-source import | – | – | – | • | • |
| API access | – | – | – | • | • |
| White-label diagnoses | – | – | – | • | • |
| Data retention | 7 days | 30 days | 60 days | 90 days | Unlimited |
| Support | – | Email + Chat | Priority | Dedicated CSM | |
| Analysis speed | <60s | <45s | <30s | <20s | <10s |
Frequently Asked Questions
Everything you need to know about Threadline pricing.
Threadline ROI Calculator
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